(Corrected) Intermittent Issues with VPS Systems

We’ve been seeing intermittent issues with VPS systems not being able to process credit card payments of taxes due when attempting to “Pay Now” during the filing of the return. If you are seeing issues with this payment option, please have your clients pay their tax due by an alternate method: Pay by Debit or […]

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Customer Support TaxAct Professional
Customer Support TaxAct Professional


IRS Modernized E-File System Temporarily Down

*UPDATE (4/17/18 at 6:30pm central)* The Internal Revenue Service announced today that it is providing taxpayers an additional day to file and pay their taxes following system issues that surfaced early on the April 17 tax deadline. Individuals and businesses with a filing or payment due date of April 17 will now have until midnight […]

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IRS Tax Preparation
IRS Tax Preparation


Helpful Resources on Tax Day

*UPDATE (4/17/18 at 6:30pm central)* The Internal Revenue Service announced today that it is providing taxpayers an additional day to file and pay their taxes following system issues that surfaced early on the April 17 tax deadline. Individuals and businesses with a filing or payment due date of April 17 will now have until midnight […]

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Customer Support TaxAct Professional
Customer Support TaxAct Professional


Tips to Efficiently Track Your Clients’ E-Filed Returns

As we close in on the final week before the April tax filing deadline, we wanted to pass along some quick tips on how you can efficiently track your clients’ e-filed returns. We highly suggest utilizing the “Fed EF Status” column as a quick and easy way to check the status of your client’s e-filed […]

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Professional tax preparation resources
Professional tax preparation resources


Scheduled Maintenance for 4/5/2018

TaxAct will be performing regular maintenance between 3:00 AM and 7:00 AM central on Thursday, April 5th, 2018. As a TaxAct Professional user, you may experience intermittent connection issues during that time. Maintenance is expected to conclude by 7 AM central. Thank you for your patience!

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taxact scheduled maintenance
taxact scheduled maintenance


Support Hours for Remainder of Tax Season

Listed below are the updated hours for TaxAct Professional Support. These hours are effective immediately and will run through the end of tax season (April 17, 2018).

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TaxAct Professional Support
TaxAct Professional Support


Benefits of Automatic Mileage and Expense Tracking

We all know self-employed clients are immensely valuable to a tax prep office. Their returns tend to be longer and more complex than the average client’s and, therefore, more profitable.

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Mileage and Expense Tracker for Freelance and Gig
Mileage and Expense Tracker for Freelance and Gig


How to File an Extension in TaxAct Professional

TaxAct Professional supports the completion of Form 4868 (Automatic Extension of Time to File U.S. Income Tax Return) for your client’s federal return, as well as any necessary extension forms for states, if applicable. Form 4868 must be filed by the regular due date of the return. Please Note: Filing an extension ONLY extends the […]

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IRS 4868 Tax Return Extension
IRS 4868 Tax Return Extension


Notice About Massachusetts Refunds

The Massachusetts Department of Revenue (DOR) has issued the following notice: “DOR has just released a number of income tax refunds via paper check where direct deposit had been requested on the tax returns. DOR sometimes changes the refund delivery method from direct deposit to paper check as an additional security measure and this action was […]

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massachusetts map
massachusetts map


Support Center: Program Not Running After Update

If you recently updated the TaxAct program, security software may be interfering, interpreting the modification of the program .exe file as an unwanted takeover. You can try temporarily disabling your security software. You may have to re-install TaxAct. If you recently updated Windows, especially Windows 7 or 10, this may also have affected the software.

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TaxAct Professional Support Update
TaxAct Professional Support Update


TaxAct Scheduled Maintenance for 2/21/2018

TaxAct will be performing regular maintenance between 5:00 AM and 6:00 AM central on Wednesday, February 21st. As a TaxAct Professional user, you may experience intermittent connection issues during that time. Maintenance is expected to conclude by 6 AM central. Thank you for your patience!

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taxact scheduled maintenance
taxact scheduled maintenance


Extenders Update for TaxAct Professional Users

When you sign in to your TaxAct Professional software today (2/20/2018), be sure to update your software to the latest version (Federal 1040: 1.07).

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gop tax law bill extenders
gop tax law bill extenders


Tax Calculator Updated for 2018

We are pleased to announce that TaxAct Professional has updated the Tax Calculator to reflect the Tax Cuts and Jobs Act. It will help you advise your clients on where they can start making adjustments now that will positively impact their tax bottom line.

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Tax Calculator 2018 Professional Tax Preparer
Tax Calculator 2018 Professional Tax Preparer


Help with Form 8867 – Paid Preparer’s Earned Income Credit Checklist

We’re seeing a lot of confusion around Form 8867, specifically Part I, Question 6 and 7. The questions begin “Did you ask the taxpayer…”. For example, question #7 reads “Did you ask the taxpayer if any of these credits were disallowed or reduced in a previous year?”

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IRS Form 8867
IRS Form 8867


Support Center: Updated Your Password but Still Can’t Login

If you have successfully updated the password, but are still having difficulty getting logged in, there are a few things to check. Please check that nothing is modifying the input of the password. This could occur during the reset or while attempting to sign in. This could be the result of keyboard modifiers like Caps […]

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