Tax season is in full swing, and we know our Pros are heads down working hard for your clients. If you have questions or need assistance with TaxAct® 2018 Professional, we have several ways to help you.
- Getting started
- Log-in Issues
- Account maintenance
- IRS/State filing
We also offer videos and webinars for you. Subjects covered include setting up master billing info, customizing your info and preferences, EFIN verification, and more.
Within TaxAct Professional you will find information in our new Notification Center. Updates are posted regularly regarding State releases, product updates, and general support information. You can also select F1 for Program Help or F2 for IRS Form Instructions.
TaxAct Professional Support Center
Finally, you can always contact the TaxAct Professional Support Center. We are currently operating on extended hours through Monday, April 15. Exceptions will be prior to the April tax filing deadline:
- April 13 (Saturday): 9 am – 8 pm
- April 14 (Sunday): 10 am – 8 pm
- April 15 (Monday): 8 am – Midnight
Need help but you’re not sure who to contact?
- Account and software questions: Professional@TaxActService.com, 319.731.2682
- Tax-related questions: ProTaxHelp@TaxAct.com, 319.731.2680
This time of year call volumes can be high. We offer a call-back option to help you avoid waiting on hold. When prompted, enter your number and you’ll receive a call back in the same order your call was received.