We’ve been seeing intermittent issues with VPS systems not being able to process credit card payments of taxes due when attempting to “Pay Now” during the filing of the return. If you are seeing issues with this payment option, please have your clients pay their tax due by an alternate method:

  1. Pay by Debit or Credit Card online– Pay by debit or credit card online (convenience fees will apply).
  2. Direct Pay– Pay directly from a checking or savings account free.
  3. Mail Paper Check – Print the Form 1040-V (Payment Voucher) and mail your amount due to the IRS.
  4. Visit gov/payments for all payment options.

If you have any additional question, please contact our professional support.