Given the volume of returns being filed this weekend, we are noticing slight delays with IRS acknowledgments for e-filed returns. Please note that federal returns can take from a few minutes up to 48 hours for acceptance or rejection. State returns can take up to 10 days.
We have all the development teams actively monitoring our systems this weekend to ensure a smooth end to the filing season.
If a return is rejected this weekend, you will have until the later of the filing deadline (5/17) or five days after the last rejection notice to resubmit your return and have it accepted before t...
Read More
Updated Support Hours for Extended Tax Season
We know how busy you are, and this season as been hectic. As we near the end of the tax season, we encourage you to not wait until late in the day on May 17th to print or submit returns to avoid challenges you might run into. Complications can include submission issues, internet connectivity, system outages, and unexpected e-file rejections by the IRS.
The TaxAct Professional Support Center will operate on the following extended hours through the tax filing deadline (hours are Central Time).
April 10th through April 18th
April 10, 2021, Saturday: 10am - 8pm
April 11, 2021, Sund...
Read More
Updated Support Hours for July 14 – July 15
We know how busy you are, and this season as been hectic. As we near the end of the tax season, we encourage you to not wait until late in the day on July 15th to print or submit returns to avoid challenges you might run into. Complications can include submission issues, internet connectivity, system outages, and unexpected e-file rejections by the IRS.
The TaxAct® Professional Support Center will operate on the following extended hours through the tax filing deadline. Hours are Central Time.
July 14, Tuesday: 8 am – 8 pm
July 15, Wednesday: 8 am – 8 pm
Contact us if you need help:
A...
Read More
Reminder: It’s Not Too Late to Get Ahead with TaxAct Professional
As first peak begins to wind down, you may find yourself wanting for a more streamlined and efficient way to serve your clients before second peak hits. The fact that most filers in the latter category aren’t expecting a refund plays a pivotal role in how smoothly and successfully your practice runs — not only as April 15 approaches, but right now.
If you aren’t feeling as solidly prepared as you’d prefer, we’re here to help. TaxAct® Professional products are still available, ready to help boost your practice’s productivity and organization in meaningful, tangible ways all season long.
If yo...
Read More
Extended Support Hours for Tax Year 2019
In order to best serve all of our valued customers throughout the season, we’ve amended our TaxAct Professional support hours as follows:
(more…)
Read More
Republic Bank “Missing RBIN” Alert Error
Republic Bank & Trust recently notified us of an issue with their validation on RBINs that is causing an "Error or Omission: Republic Bank - Missing RBIN" alert to appear inadvertently during the e-filing steps. We expect to release an update for version 1.01 on 1/6/2020 to allow valid RBINs to pass this check and proceed through the filing steps. We apologize for any inconvenience.
Read More
Resolved: Issue with “Warning: Signed In on Another Device” message
At approximately 9:15 CDT this morning, there was a server issue that caused the inadvertent message below to appear upon signing into TaxAct 2018 Professional Editions along with other potential inconsistent behavior. The issue has since been corrected and you should now be able to sign in normally.
Read More
Avoid Challenges by Filing Early
We know how busy you are, and the weekend will be hectic. As we prepare for Tax Day on Monday we encourage you to not wait until late in the day on April 15th to print or submit returns, as we want to help you avoid challenges you might run into. Complications can be submission issues, internet connectivity, system outages, or unexpected e-file rejections by the IRS.
The TaxAct® Professional Support Center will operate on the following extended hours through tax filing deadline. Hours are Central Daylight Time.
April 13, Saturday: 9 am – 8 pm
April 14, Sunday: 10 am – 8 pm
April ...
Read More
Credit and Debit Card Payment Submissions Through TaxAct Professional
It has come to our attention that some of our Tax Professionals may be experiencing issues with Value Payment Systems (VPS) within TaxAct® 2018 Professional.
Do not select the "Pay Now" option within TaxAct Professional, as these payments will not be processed completely even if you see a hold placed on credit or debit card. This hold may be in place for up to eight days.
To pay a client's balance due using a credit or debit card:
Select the "Pay Later" option within the software and go directly to payUSAtax to complete those payments.
Alternatively, tax payments may be made th...
Read More
Closing Out the Season
We know how busy you are, and the weekend will be hectic. As we prepare for Tax Day Monday, we encourage you to not wait until late in the day on April 15th to print or submit returns to avoid challenges you might run into. Complications can include submission issues, internet connectivity, system outages, and unexpected e-file rejections by the IRS.
The TaxAct® Professional Support Center will operate on the following extended hours through tax filing deadline. Hours are Central Daylight Time.
April 13, Saturday: 9 am – 8 pm
April 14, Sunday: 10 am – 8 pm
April 15, Monday: 8...
Read More
Extended Support Hours This Weekend
The TaxAct® Professional Support Center will operate on the following extended hours through tax filing deadline. Hours are Central Daylight Time.
April 13, Saturday: 9 am – 8 pm
April 14, Sunday: 10 am – 8 pm
April 15, Monday: 8 am – Midnight
Beginning Tuesday, April 16, support hours will be:
Monday-Friday: 8 am – 5 pm
Saturday & Sunday: Closed
Need help but you're not sure who to contact?
Account and software questions: 319.731.2682, Professional@TaxActService.com
Tax-related questions: 319.731.2680, ProTaxHelp@TaxAct.com
If you need to contact the Su...
Read More
TaxAct Professional Support Reminder
The TaxAct® Professional Support Center continues to operate on extended in-season hours through Monday, April 15. Updated hours can be found here. All hours listed are Central Time.
Exceptions to these hours will be prior to the April tax filing deadline:
April 13 (Saturday): 9 am – 8 pm
April 14 (Sunday): 10 am – 8 pm
April 15 (Monday): 8 am – Midnight
Need help but you're not sure who to contact? Email TaxAct Professional Support:
Account and software questions: Professional@TaxActService.com
Tax-related questions: ProTaxHelp@TaxAct.com
Read More
Weekend Support Hours for TaxAct Professional
TaxAct Professional Support hours have been extended for the weekend of February 2-3. The hours are as follows (Central Time):
Saturday, February 2, 9 am - 8 pm
Sunday, February 3, 10 am – 8 pm
As a reminder, the IRS began processing all individual returns on Monday, January 28. Although the IRS is accepting both electronic and paper tax returns, it is expected that paper returns will begin processing later in mid-February as the IRS continues to update their systems. The IRS strongly encourages people to file their tax returns electronically for faster refunds.
Read More
Pending EFIN Verification Delay
It has come to our attention that some TaxAct Professional customers who are awaiting EFIN verification from TaxAct and originally provided us with an EFIN Acceptance Letter from the IRS are seeing delays in their EFIN verification.
When we receive an EFIN Acceptance Letter for verification purposes, we use the IRS ERO locator database to verify certain information in the Acceptance Letter to confirm the active status of your EFIN. Unfortunately, the IRS ERO locator database does not appear to be functioning correctly; we feel this may be due to the recent government shutdown. We have notif...
Read More
Extended In-Season Support Hours
The TaxAct Professional Support Center will be operating on extended in-season hours starting Monday, January 21. All hours are in Central Standard Time.
Monday - Friday: 8 am - 8 pm
Saturday: 9 am - 5 pm
Sunday: 10 am - 5 pm
Exceptions to these hours will be for peak season (late January/early February) and prior to the April tax filing deadline.
January 26 (Saturday): 9 am - 8 pm
January 27 (Sunday): 10 am - 8 pm
February 2 (Saturday): 9 am - 8 pm
February 3 (Sunday): 10 am - 8 pm
April 13 (Saturday): 9 am - 8 pm
April 14 (Sunday): 10 am - 8 pm
April 15 (...
Read More
TaxAct is not responsible for, and expressly disclaims all liability and damages, of any kind arising out of use, reference to, or reliance on any third party information contained on this site.
© 2024 TaxAct, Inc., a Taxwell company. All Rights Reserved