Updated Support Hours for April 15 – July 15

Even though this April 15th is looking quite a bit different than what we were expecting, we know many of you are still working to complete client returns and we’re here to support you now and through the extended July 15th deadline. It’s still possible the IRS and state agencies may be processing returns slower than usual today, so please expect some delays in seeing the updated EF status. TaxAct Professional has updated its hours of business in order to provide the practices we serve with additional support through the extended filing deadline. Support hours are now as follows: April 15...
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Reminder: It’s Not Too Late to Get Ahead with TaxAct Professional

As first peak begins to wind down, you may find yourself wanting for a more streamlined and efficient way to serve your clients before second peak hits. The fact that most filers in the latter category aren’t expecting a refund plays a pivotal role in how smoothly and successfully your practice runs — not only as April 15 approaches, but right now. If you aren’t feeling as solidly prepared as you’d prefer, we’re here to help. TaxAct® Professional products are still available, ready to help boost your practice’s productivity and organization in meaningful, tangible ways all season long. If yo...
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Extended In-Season Support Hours

The TaxAct Professional Support Center will be operating on extended in-season hours starting Monday, January 20, 2020. All hours are in Central Standard Time. Monday – Friday: 8 am – 8 pm Saturday: 9 am – 5 pm Sunday: 10 am – 5 pm Exceptions to these hours will be for peak season (late January/early February) and prior to the April tax filing deadline. January 25 (Saturday): 9 am – 8 pm January 26 (Sunday): 10 am – 8 pm February 1 (Saturday): 9 am – 8 pm February 2 (Sunday): 10 am – 8 pm April 11 (Saturday): 9 am – 8 pm April 12 (Sunday): 10 am – 8 pm April 15 (Wedn...
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Republic Bank “Missing RBIN” Alert Error

Republic Bank & Trust recently notified us of an issue with their validation on RBINs that is causing an "Error or Omission: Republic Bank - Missing RBIN" alert to appear inadvertently during the e-filing steps. We expect to release an update for version 1.01 on 1/6/2020 to allow valid RBINs to pass this check and proceed through the filing steps. We apologize for any inconvenience.
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Avoid Challenges by Filing Early

We know how busy you are, and the weekend will be hectic. As we prepare for Tax Day on Monday we encourage you to not wait until late in the day on April 15th to print or submit returns, as we want to help you avoid challenges you might run into. Complications can be submission issues, internet connectivity, system outages, or unexpected e-file rejections by the IRS. The TaxAct® Professional Support Center will operate on the following extended hours through tax filing deadline. Hours are Central Daylight Time. April 13, Saturday: 9 am – 8 pm April 14, Sunday: 10 am – 8 pm April ...
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Credit and Debit Card Payment Submissions Through TaxAct Professional

It has come to our attention that some of our Tax Professionals may be experiencing issues with Value Payment Systems (VPS) within TaxAct® 2018 Professional. Do not select the "Pay Now" option within TaxAct Professional, as these payments will not be processed completely even if you see a hold placed on credit or debit card. This hold may be in place for up to eight days. To pay a client's balance due using a credit or debit card: Select the "Pay Later" option within the software and go directly to payUSAtax to complete those payments. Alternatively, tax payments may be made th...
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Closing Out the Season

We know how busy you are, and the weekend will be hectic. As we prepare for Tax Day Monday, we encourage you to not wait until late in the day on April 15th to print or submit returns to avoid challenges you might run into. Complications can include submission issues, internet connectivity, system outages, and unexpected e-file rejections by the IRS. The TaxAct® Professional Support Center will operate on the following extended hours through tax filing deadline. Hours are Central Daylight Time. April 13, Saturday: 9 am – 8 pm April 14, Sunday: 10 am – 8 pm April 15, Monday: 8...
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Extended Support Hours This Weekend

The TaxAct® Professional Support Center will operate on the following extended hours through tax filing deadline. Hours are Central Daylight Time. April 13, Saturday: 9 am – 8 pm April 14, Sunday: 10 am – 8 pm April 15, Monday: 8 am – Midnight Beginning Tuesday, April 16, support hours will be: Monday-Friday: 8 am – 5 pm Saturday & Sunday: Closed Need help but you're not sure who to contact? Account and software questions: 319.731.2682, Professional@TaxActService.com Tax-related questions: 319.731.2680, ProTaxHelp@TaxAct.com If you need to contact the Su...
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TaxAct Professional Support Reminder

The TaxAct® Professional Support Center continues to operate on extended in-season hours through Monday, April 15. Updated hours can be found here. All hours listed are Central Time. Exceptions to these hours will be prior to the April tax filing deadline: April 13 (Saturday): 9 am – 8 pm April 14 (Sunday): 10 am – 8 pm April 15 (Monday): 8 am – Midnight Need help but you're not sure who to contact? Email TaxAct Professional Support: Account and software questions: Professional@TaxActService.com Tax-related questions: ProTaxHelp@TaxAct.com
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Weekend Support Hours for TaxAct Professional

TaxAct Professional Support hours have been extended for the weekend of February 2-3. The hours are as follows (Central Time): Saturday, February 2, 9 am - 8 pm Sunday, February 3, 10 am – 8 pm As a reminder, the IRS began processing all individual returns on Monday, January 28. Although the IRS is accepting both electronic and paper tax returns, it is expected that paper returns will begin processing later in mid-February as the IRS continues to update their systems. The IRS strongly encourages people to file their tax returns electronically for faster refunds.
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Pending EFIN Verification Delay

It has come to our attention that some TaxAct Professional customers who are awaiting EFIN verification from TaxAct and originally provided us with an EFIN Acceptance Letter from the IRS are seeing delays in their EFIN verification. When we receive an EFIN Acceptance Letter for verification purposes, we use the IRS ERO locator database to verify certain information in the Acceptance Letter to confirm the active status of your EFIN. Unfortunately, the IRS ERO locator database does not appear to be functioning correctly; we feel this may be due to the recent government shutdown. We have notif...
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Extended In-Season Support Hours

The TaxAct Professional Support Center will be operating on extended in-season hours starting Monday, January 21. All hours are in Central Standard Time. Monday - Friday: 8 am - 8 pm Saturday: 9 am - 5 pm Sunday: 10 am - 5 pm Exceptions to these hours will be for peak season (late January/early February) and prior to the April tax filing deadline. January 26 (Saturday): 9 am - 8 pm January 27 (Sunday): 10 am - 8 pm February 2 (Saturday): 9 am - 8 pm February 3 (Sunday): 10 am - 8 pm April 13 (Saturday): 9 am - 8 pm April 14 (Sunday): 10 am - 8 pm April 15 (...
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